Questions and Answers

FAQ's

Do you specialize on commercial woodwork and commercial millwork projects?

Yes. We do specialize on commercial woodwork and commercial millwork projects. Over 80% of our projects are focused on large ticket commercial real estate projects and over 75% of these projects in the last 12 years are returning customers: general contractors, architectors, interior designers, land developers, real estate firms, and investment comapnies.

What is a spectrum of your commercial woodwork and millwork solutions?

Our machinery and specialists provide a full spectrum of solutions for commercial real estate, including custom wooden built-ins, workspaces, cabinets, furniture, desks, wardrobes, shelves, closets, floors, roofs, ceilings, stairs, and many more for living room, dining room, kitchen, bedroom, bathroom, office, study, family room, game room, home theater, laundry room, pantry, mudroom, foyer, hallway, entryway, closets/walk-in closets, master suite, guest room, children's room/nursery, sunroom, den, library, gym/fitness room, workshop, garage, basement, attic, patio, deck, reception area, conference room, meeting room, break room, cafeteria, lounge area, lobby, waiting room, restrooms, storage room, server room, mailroom, copy room, pantry/kitchenette, executive office, cubicle/workspace, reception desk, boardroom, utility room, elevator lobby.

Do you provide architectural woodwork and millwork solutions?

Yes, at Brooklyn Millwork, we specialize in architectural millwork. Our expertise extends to crafting a diverse range of elements that enhance both the aesthetic and structural aspects of various spaces. From stairwork and rails to doors, wall panels, window casings, mantels, and moldings, we meticulously design and fabricate architectural millwork components for both interior and exterior applications. Whether you're seeking decorative enhancements or structural solutions, our team is dedicated to delivering high-quality craftsmanship tailored to your specific needs.

What other services may you provide?

Beyond our core expertise in Architectural Millwork Services, Brooklyn Millwork offers a comprehensive suite of additional services to ensure a seamless and successful project execution. Our supplementary services include:

Estimating & Pre-Construction Services:
- In-depth Plans & Specs Analysis
- Value Engineering
- Takeoffs & Detailed Scope Sheets

Finish Samples & Stain/Color Matching:
- Providing precise color matching and finish samples for a tailored aesthetic

Technical Engineering & R&D:
- Utilizing cutting-edge engineering and research and development to enhance project innovation.

Mock Ups, Model Development:
- Creating prototypes and models to visualize and refine design concepts.

Project Management:
- Detailed Schedules & Critical Paths
- Enterprise Resource Planning by Innergy
- 3D CAD/CAM Shop Drawings
- PROCORE Management
- Multiple Trade Coordination

Dedicated Safety & Training Management:
- Upholding OSHA 62 Certified PM’s, Foreman, and Managemen
- OSHA 40 Certified Employees
- Implementing Company & Field Safety Programs
- Maintaining a Drug-Free Workplace
- Dedicated Contract & Insurance Managers for comprehensive risk management

In-House Delivery Vehicles:
- Ensuring efficient transportation of materials to project sites

In addition to these services, Brooklyn Millwork is part of a group of companies that collectively provides a full spectrum of construction, renovation, remodeling, general contracting, and related solutions. Our integrated approach covers A-to-Z needs of every project, ensuring a holistic and streamlined experience for our clients.

When checking your portfolio it seems like you are not only a woodwork and millwork company. Why?

Brooklyn Millwork is a part of a group of companies, founded and managed by the same group of people. To simplify management, marketing, reporting and other things. Our companies include Build-Ops, Brooklyn Millwork, Brooklyn Millwork Finishing, Brooklyn Steelwork, and some others.

How do you estimate your projects?

We have a dedicated team of estimators, that usually take 1 to 3 weeks depending on the complexity of the project to deliver exact time and cost estimate

Will you itemize your bid so I know exactly what I’m paying for?

Yes. Clients and leads get detailed itemized bids before signing the contract. No hidden fees attached. Whatever the customer gets in an estimate and approves applies to the job. Any extras are subject to customer approval before the fees apply

Do customers pay 100% upfront?

Our standard payment schedule is as follows. Clients pay 50% prepayment, 40% when the order is ready in the store, and 10% upon delivery

What are the payment options available ?

We accept bank deposits, checks, and cash. We do not offer any loans or credit lines.

Is there any demo work we could do to test the service?

Yes. For commercial projects we are ready to deliver 1 unit for standard price before client will sign a bulk order so that they can ensure in the quality of the service.

What types of custom millwork and woodwork services do you specialize in?

Top-notch custom architectural, commercial, and residential millwork and woodwork services. Our expertise covers a wide range of offerings, including cabinets, kitchens, vanities, medicine cabinets, wood wall paneling, CNC processing and finishing, furniture, build-outs, build-ins, wood panel CNC milling, moldings, steelwork, spray finishing, edgebanding, and various other intricate custom woodwork solutions.

What additional services do you offer besides custom woodwork and millwork?

In addition to our custom woodwork expertise, we provide A to Z architectural woodwork contracting, millwork contracting, commercial space solutions, build-outs, technical engineering, estimates, planning, and certified project management. This ensures a seamless and comprehensive approach to every project, from concept to completion.

What is your manufacture capacity?

From custom cabinets to entire buildings, we operate out of a spacious 10,000 sq ft production facility. Our team specializes in crafting sheet goods with a total area exceeding 1.2 million sq ft. Over the past 12 years, we've successfully delivered more than 1200 projects, averaging over 1000 projects annually. Equipped with cutting-edge tools like the Biesse Jade 240 for edgebanding, Biesse Rover K for CNC milling, and Cefla Prima for spray finishing, coupled with industry-leading software and project management tools, we ensure top-notch quality and efficiency in every endeavor.

What is your pricing and payment schedule?

Our contracts range from $50k to beyond $10M, depending on the project type, complexity, materials and more. Our payment schedule is as follows: 50% prepayment upon contract agreement, 40% payment when the order is ready in the store, 10% final payment upon project completion.

Do you provide free estimates and itemized bids?

Yes, we provide clients and leads with detailed, itemized bids, ensuring transparency about project costs.

What is your process?

We follow a 15-step process for most of the contracts:
Step 1: Get an Estimated Cost for Your Millwork Project
Contact us at (718) 676-0328 to obtain an estimated cost.
Step 2: Schedule an Initial Consultation
Arrange for a personalized over-the-phone consultation with our team to discuss your project’s details and receive expert advice.
Step 3: Design and Cost Consultation
Your project consultant will provide a detailed estimate, including material and finish selections. Upon budget approval, a deposit is required, and a contract will be signed.
Step 4: On-Site Visit
Our project consultant will visit the job site to verify dimensions and site-specific conditions.
Step 5: Shop Drawings and Samples
Detailed shop drawings will be prepared, and material samples provided. This stage allows for finalizing any project details.
Step 6: Engineering
Our in-house engineer will optimize cut-lists and assembly methods using CAD/CAM software such as CabinetVision, SolidWorks, and AutoCAD.
Step 7: CNC Cutting
Sheet goods will be processed on our BIESSE router, performing all necessary operations like drilling, cutting, and routing.
Step 8: Edgebanding
Edges of parts will be applied with solid wood or PVC using our BIESSE edgebander.
Step 9: Component Assembly
Cabinet and drawer boxes will be assembled in-house by our skilled craftsmen.
Step 10: Complete Mockup of the Product
All products will be fully assembled in our facility to ensure quality assurance.
Step 11: Quality Assurance
Our Q&A manager will inspect the final product for proper functionality, tolerance, and quality.
Step 12: Finish Prep & Application
Surfaces requiring finishing will be processed using our automated sprayline by CEFLA.
Step 13: Packaging Product
All products will be carefully protected and wrapped for delivery.
Step 14: Delivery
Products will be delivered with utmost care and attention to ensure they arrive safely.
Step 15: Installation
Our team will coordinate with you and other trades for the installation, leaving your space clean and beautiful.  

How do you manage projects and ensure quality?

Our project management is facilitated through robust tools such as Enterprise Resource Planning by Innergy, 3D CAD/CAM Shop Drawings, PROCORE Management, and meticulous Multiple Trade Coordination. With a 'Made in the USA' ethos, our facility is equipped with high-tech fully integrated engineering software and machinery. Dedicated Safety & Training Management, In-House Delivery Vehicles, and Shop Tours Available further underscore our commitment to quality and professionalism.

How do you manage risks?

We implement a comprehensive approach, featuring OSHA 62 Certified PM’s, Foreman, and Management, alongside OSHA 40 Certified Employees. Our strategy includes Company & Field Safety Programs, maintaining a Drug-Free Workplace, and employing Dedicated Contract & Insurance Managers.

Do you take care of all permits, insurance, and regulatory compliance?

Yes, we take care of permits, insurance certificates for every project and are certified to work in the USA, and follow all the regulatory frameworks to ensure high quality of services and timely delivery.

What is your warranty?

2 year warranty for commercial projects and 1 year warranty for residential

What types of custom woodworking and millwork services do you offer for residential clients?

Our machinery, production facilities, and specialists provide a full spectrum of solutions for residential properties, including custom wooden built-ins, workspaces, cabinets, furniture, desks, wardrobes, shelves, stairs, and many more for living room, dining room, kitchen, bedroom, bathroom, office, study, family room, game room, home theater, laundry room, pantry, mudroom, foyer, hallway, entryway, closets/walk-in closets, master suite, guest room, children's room/nursery, sunroom, den, and library.

What type of furniture do you manufacture?

Office Desks, Office Chairs, Conference Tables, Reception Desks, File Cabinets, Cubicles and Partitions, Lounge Seating, Cafeteria and Breakroom Tables, Shelving Units, Whiteboards and Presentation Furniture, Sofas and Couches, Dining Tables and Chairs, Beds, Dressers and Wardrobes, Coffee Tables, Bookshelves, TV Stands and Entertainment Centers, Nightstands, Home Office Furniture, Outdoor Furniture.

Do you provide architectural woodwork and millwork solutions?

Yes, at Brooklyn Millwork, we specialize in architectural millwork. Our expertise extends to crafting a diverse range of elements that enhance both the aesthetic and structural aspects of various spaces. From stairwork and rails to doors, wall panels, window casings, mantels, and moldings, we meticulously design and fabricate architectural millwork components for both interior and exterior applications. Whether you're seeking decorative enhancements or structural solutions, our team is dedicated to delivering high-quality craftsmanship tailored to your specific needs.

How do you collaborate with homeowners and designers to bring their vision to life in residential projects?

We collaborate closely with homeowners and designers, involving them in the design process to bring their vision to life.

Are you familiar with local building codes and regulations relevant to residential millwork projects?

Yes, we take care of regulatory compliance, permits, insurance certificates for every project and are certified to work in the USA, and follow all the regulatory frameworks to ensure high quality of services and timely delivery.

Are you insured, and what kind of coverage do you have for residential projects?

Yes, we carry general liability, umbrella, and worker's compensation policies.

Can you provide warranties or guarantees for your residential woodwork and millwork projects?

We provide 1 year warranty for every single job we deliver.

Do you offer sustainable and eco-friendly options for residential wood products?

We offer sustainable and eco-friendly options for residential wood products, aligning with our commitment to environmentally conscious practices.

How do I start the project with you and what is your process?

To start a project with us, simply contact us via the website, phone or email, and our specialists will guide you toward the process.
We follow a 15-step process for most of the contracts:
Step 1: Get an Estimated Cost for Your Millwork Project
Contact us at (718) 676-0328 to obtain an estimated cost.
Step 2: Schedule an Initial Consultation
Arrange for a personalized over-the-phone consultation with our team to discuss your project’s details and receive expert advice.
Step 3: Design and Cost Consultation
Your project consultant will provide a detailed estimate, including material and finish selections. Upon budget approval, a deposit is required, and a contract will be signed.
Step 4: On-Site Visit
Our project consultant will visit the job site to verify dimensions and site-specific conditions.
Step 5: Shop Drawings and Samples
Detailed shop drawings will be prepared, and material samples provided. This stage allows for finalizing any project details.
Step 6: Engineering
Our in-house engineer will optimize cut-lists and assembly methods using CAD/CAM software such as CabinetVision, SolidWorks, and AutoCAD.
Step 7: CNC Cutting
Sheet goods will be processed on our BIESSE router, performing all necessary operations like drilling, cutting, and routing.
Step 8: Edgebanding
Edges of parts will be applied with solid wood or PVC using our BIESSE edgebander.
Step 9: Component Assembly
Cabinet and drawer boxes will be assembled in-house by our skilled craftsmen.
Step 10: Complete Mockup of the Product
All products will be fully assembled in our facility to ensure quality assurance.
Step 11: Quality Assurance
Our Q&A manager will inspect the final product for proper functionality, tolerance, and quality.
Step 12: Finish Prep & Application
Surfaces requiring finishing will be processed using our automated sprayline by CEFLA.
Step 13: Packaging Product
All products will be carefully protected and wrapped for delivery.
Step 14: Delivery
Products will be delivered with utmost care and attention to ensure they arrive safely.
Step 15: Installation
Our team will coordinate with you and other trades for the installation, leaving your space clean and beautiful.

Do you provide a free estimate with the itemized bid? And what is your payment schedule?

We always provide an itemized bid.
Our payment schedule is as follows: 50% prepayment upon contract agreement, 40% payment when the order is ready in the store, 10% final payment upon project completion.
We accept bank deposits, checks, and cash.
We do not offer any loans or credit lines.